Privacy Policy

1. About This Policy

Yogi & Sons Towing (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website at https://yogiandsonstowing.com.au or contacting us for services, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information:

• Contact details: name, email address, phone number
• Job details: pickup and drop-off locations, vehicle or freight information
• Communications: messages you send via our contact or quote request forms
• Usage data: pages visited, browser type, IP address (collected automatically via analytics tools)

We only collect information that is reasonably necessary for our business functions.

3. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide towing or transport services
• Prepare and send quotes
• Communicate with you about your job or booking
• Improve our website and services
• Comply with legal obligations

We will not use your personal information for direct marketing without your consent.

4. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist us in operating our website or delivering services (e.g. messaging platforms), under confidentiality obligations
• Law enforcement or government agencies where required by law

5. Cookies and Analytics

Our website uses cookies and Google Analytics to understand how visitors use our site. This data is aggregated and does not personally identify you. You may disable cookies in your browser settings; however, some features of the site may not function correctly as a result.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our website uses HTTPS encryption for all data in transit. We retain your information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

7. Access and Correction

You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate, incomplete, or out of date. To make a request, please contact us using the details below.

8. Complaints

If you believe we have breached your privacy, please contact us in the first instance. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page with the date of last update shown above.

10. Contact Us

For privacy-related enquiries, please contact: